Appointment texts
You can choose to receive text messages from Rachel Knox about your appointments. Agreeing to texts is optional.
What you receive
Messages may include booking confirmations and reminders one week, 24 hours and one hour before your appointment. Rachel can adjust reminder times. Messages include a private link to confirm your visit or ask about a change. Asking for a change does not automatically cancel or move your appointment, and the 48-hour cancellation policy still applies.
If you separately request cancellation-opening alerts, you can also receive notices about suitable openings. Joining an alert does not reserve an appointment. Message frequency varies. Message and data rates may apply.
Replies and help
Replies to the website’s texting number appear in Rachel’s staff inbox. Texts to her usual mobile stay on her phone. Please use texts for scheduling and leave health details for your session.
Reply STOP to stop texts, or HELP for assistance. If you previously stopped texts, START unblocks the number; you can then ask Rachel to record your agreement to reminders again. You can also change message preferences in your client account. Delivery can be delayed or unavailable, so contact Rachel directly if you need help with a time-sensitive change.